How to Clear Your Cache

If Webkinz World is not loading the best, you do not see the new items added to Webkinz World, you can’t see the contest on Webkinz News, then first thing to try is to Clear your Cache.  For detailed instructions on how to do this, visit the Technical Issues information from Ganz by going here:

and look at “How do I clear my cache?”

This will walk you through step-by-step instructions that resolve a lot of problems!


On Firefox
– Tools
- Clear Recent History
make sure “Browsing & Download History”
AND “Cache” are the only areas checked
click Clear Now

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