There is a Special Report – With Steve Webkinz on WKN that contains all of the details & reasoning behind the new Webkinz Account Policy. Refer the this link for all of the information: WKN ACCOUNT ARCHIVING & RECOVERY POLICY UPDATE
Here is some key information about the ACCOUNT ARCHIVING & RECOVERY POLICY UPDATE STARTING APRIL 2nd, 2019
From WKN: we will be making the following changes to our User Agreement’s account retention policy:
1. All inactive FREE accounts will be deleted from our archives. Any paid account (that has ever registered a Webkinz pet Adoption Code, purchased Deluxe Membership, or purchased eStore Points) that is currently in our archive will still remain in our archives for up to 7 years from that player’s last log in.
2. Automatically retrieving inactive accounts from our archives (even if you remember your user name and password) will no longer be possible. To restore an inactive account, you will need to submit your request to our Customer Support team via email at: firstname.lastname@example.org, providing the information listed above.
3. Going forward we will no longer be archiving accounts. Your account will either be considered active, allowing you to directly log in, or it will be deleted. Free Accounts will be deleted after 6 months of inactivity. Paid accounts will be deleted after 24 months of inactivity. So to keep your account, you’ll need to log in at least once every two years – which considering how many fun events we do, shouldn’t be difficult.